Q.  If I have a question about a product or my order, how can I contact you?

A.  You can contact us at customerservice@balicharms.com

Q.  When will you ship my order and when can I expect to receive it?

A.  We usually ship your order out within 24 hours for in stock items.   We will ship your order 1st class mail and it should be received within 4-5 business days depending where within the US you live. Priority Mail is 2-3 day delivery for the same package.   By using the Post Office we are able to have our customers receive packages even on Saturday.  We ship 6 days a week, 12 hours a day.

Q.  What if I receive an item that is damaged?

A.  We have a ten day return policy for any damaged item.   A replacement will be sent out as soon as the damaged item is received.  The item must be returned with original invoice number and in our shipping box or a similar one to prevent further damage.   (NO ENVELOPES!)

Our address for returns is: 
StunningLady,  Suite 178, 1940 Deer Park Avenue,  Deer Park, N.Y. 11729

Q.  What is your return policy?

A.  We have a ten day return policy if you are not satisfied with  your purchase.   Please send your item back in its original packaging to the address: 
Stunninglady, Suite 178, 1940 Deer Park Avenue, Deer Park, N.Y. 11729

Please include order # and name in which order was placed.   Shipping charges to and from will not be refunded and there will be a 10% restocking fee.   

Q.  I don't have a credit card.   How do I order?

A.  Unfortunately, we only take credit cards at this time. 

Q.  I have never ordered online before, is this website secure?

A.  Our secure server encrypts all payment information that you transmit to us while using our site.   We use the latest 128-bit encryption technology to keep your personal information safe.  The encryption process takes all of the personal information and converts it into code that is securely transmitted over the Internet.   The entire checkout process is secure and is transmitted over the Internet on a 100% secure connection.

Q.  Do you have a store where I can pick up my order?

A.  We do not maintain a store location.   Our business is primarily online which allows us to keep overhead to a minimum.   While we do maintain offices, our products ship from a central warehouse which is not equipped to handle customers directly.   This enables us to keep costs down which is reflected in our prices.

Q.  What materials are the jewelry made of?

A.  All jewelry is .925 sterling silver, unless otherwise stated.